Overview of Aramex Services
Aramex is a leading global logistics and transportation company headquartered in Dubai, United Arab Emirates. Founded in 1982, the company has grown into one of the most recognized names in international shipping, providing services across more than 600 cities in over 220 countries and territories worldwide. Their comprehensive network connects businesses and individuals across continents, making them a reliable choice for cross-border commerce and personal shipping needs.
The company specializes in express courier services, freight forwarding, and supply chain management solutions. Whether you're sending important documents, e-commerce parcels, or commercial freight, their infrastructure supports various shipping requirements. Their Middle Eastern roots give them particularly strong coverage throughout the Gulf region, North Africa, and South Asia, though their reach extends globally to serve customers on every inhabited continent.
Tracking Your Shipments
Monitoring your package location is straightforward with their comprehensive tracking system. Enter your tracking number in the field above to access real-time updates on your shipment's journey. The company provides detailed visibility throughout the delivery process, from collection to final delivery.
Aramex tracking numbers typically follow a 12-digit numeric format, though some shipments may use alphanumeric codes beginning with letters followed by numbers. You'll receive this reference number when you book your shipment or on your receipt if you're using retail services. The tracking system updates at key checkpoints, including collection, processing at sorting facilities, customs clearance for international shipments, and delivery attempts.
Their tracking platform displays comprehensive information including current location, expected delivery date, and any exceptions that might affect your shipment. You can track multiple packages simultaneously, making it convenient for businesses managing several shipments or individuals expecting multiple deliveries.
Delivery Services and Options
Express Courier Solutions
Their flagship express service offers time-definite delivery for urgent shipments. Domestic express typically delivers within 1-2 business days depending on origin and destination, while international express shipments reach most major cities within 2-5 business days. This service includes door-to-door pickup and delivery, making it convenient for both senders and recipients.
Economy Shipping
For less urgent shipments, their deferred service provides cost-effective solutions with slightly longer transit times. This option works well for e-commerce businesses shipping to customers who prioritize affordability over speed. Economy international shipments generally take 5-10 business days depending on the destination country and customs processing times.
Freight and Logistics
Beyond parcel shipping, the company handles commercial freight through air and road transportation. Their freight services accommodate larger shipments that exceed standard parcel dimensions, offering customized solutions for businesses with specialized logistics needs. They also provide warehousing and distribution services for companies requiring comprehensive supply chain management.
International Shipping Capabilities
The company's global network makes them particularly strong for cross-border commerce. They handle customs documentation and clearance, simplifying the complexities of international shipping for their customers. Their experience navigating different regulatory environments helps reduce delays at customs checkpoints.
Special attention goes to their Middle East and Asia connectivity, where they maintain extensive infrastructure and partnerships. Shipments between the Gulf Cooperation Council countries, India, Pakistan, and Southeast Asian nations benefit from their regional expertise. Their South-South trade lanes connecting emerging markets represent a unique strength compared to carriers focused primarily on North-South routes.
Understanding tracking statuses becomes particularly important for international shipments, where packages pass through multiple facilities and jurisdictions. Common status updates include "Received at Origin Facility," "In Transit to Destination Country," "Customs Clearance in Progress," and "Out for Delivery."
Shop and Ship Service
One distinctive offering is their Shop and Ship program, which provides customers in participating countries with shopping addresses in the United States, United Kingdom, China, and other major e-commerce markets. This service enables people to purchase from online retailers that don't ship internationally, with packages consolidated and forwarded to their home country. The program has proven particularly popular among customers in the Middle East and Africa seeking access to global online shopping.
Business Solutions
Corporate clients benefit from tailored logistics solutions including dedicated account management, customized reporting, and integrated technology platforms. Their API allows e-commerce businesses to integrate shipping functionality directly into their websites and order management systems. This automation streamlines operations for online retailers processing high volumes of orders.
The company also offers cash-on-delivery services in many markets, addressing the payment preferences common in regions where credit card penetration remains limited. This service helps e-commerce businesses expand into new markets by accommodating local customer expectations around payment methods.
Customer Support and Claims
Their customer service operates through multiple channels including phone support, email, and live chat. Local customer service numbers serve different regions, ensuring support in appropriate languages and time zones. For shipment issues, they maintain a structured claims process for lost or damaged items, requiring documentation and supporting evidence within specified timeframes.
Most delivery concerns get resolved through their tracking and customer service channels. If your shipment shows no movement for several days, contacting their support team helps identify whether delays result from customs holds, documentation issues, or operational challenges requiring intervention.
Need help? Contact Aramex directly
To resolve any issues with your Aramex delivery or to ask about a specific status, you can reach their team through these official contact methods:
Frequently Asked Questions
What is the format of Aramex tracking numbers and where can I find mine?
Aramex tracking numbers are typically 12 digits long, though some may include letters followed by numbers. You'll find your tracking number on your shipping receipt, in the confirmation email sent after booking, or in the SMS notification if you provided a mobile number. For Shop and Ship shipments, the tracking number appears in your account dashboard once your package reaches the forwarding facility.
How long does Aramex take to deliver packages internationally from the Middle East?
Delivery times vary by destination and service level. Express international shipments from Middle Eastern countries typically reach major cities in Europe and North America within 3-5 business days, while destinations in Asia generally take 2-4 business days. Economy service adds 3-5 days to these timeframes. Customs clearance processing can extend delivery times, particularly during peak seasons or for shipments requiring additional documentation.
What does 'Held at Customs' status mean on Aramex tracking?
This status indicates your shipment is undergoing customs inspection and clearance in the destination country. Customs authorities may require additional documentation, payment of duties and taxes, or clarification about package contents. Most customs holds resolve within 1-3 business days, but complex cases may take longer. Contact Aramex customer service if this status persists beyond 5 days, as you may need to provide additional information to customs authorities.
Does Aramex deliver on weekends and public holidays in the UAE and other countries?
Weekend and holiday delivery varies by country. In the UAE and most Gulf countries, Aramex delivers Saturday through Thursday, with Friday considered a non-working day. In Western countries, they typically operate Monday through Friday with Saturday delivery available for premium services in some areas. Most public holidays pause delivery operations, though critical express shipments may have limited service. Check their website for country-specific delivery schedules.
How does Aramex Shop and Ship work for international online shopping?
Shop and Ship provides you with free shipping addresses in the USA, UK, China, and other countries where you can have online purchases delivered. Register for the service, receive your unique address and suite number, then use these details when shopping online. Once your purchases arrive at the Aramex facility, they notify you, and you can request consolidation of multiple packages before international shipping to your home address. You pay only for the international shipping portion based on weight and destination.
What should I do if my Aramex package shows 'Delivery Attempted' but I was home?
If tracking shows a delivery attempt but you didn't receive a notice or weren't contacted, first check with household members or building security who may have accepted the package. Contact Aramex customer service at 600-544000 with your tracking number to verify delivery details and arrange redelivery. In some cases, drivers mark attempted delivery due to access issues, incorrect addresses, or inability to reach the recipient. You can often arrange pickup from their local facility or schedule a specific delivery time.