Privacy Policy

1. Introduction

Welcome to 17TRACK ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our package tracking services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our tracking service:

• Tracking Numbers: When you enter a tracking number, it is processed in real-time through external tracking services. We do not collect, store, or retain tracking numbers on our servers. Tracking queries are handled entirely by third-party tracking services.
• Website Preferences: Settings such as dark mode preferences, language selection, and other customization options stored locally in your browser

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked
• IP Address: Your IP address (anonymized in analytics)
• Cookies: Small data files stored on your device (see Cookies section below)

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Tracking Services: To facilitate real-time tracking queries through external third-party services. We do not process or store tracking numbers ourselves.
• Improve Our Website: To understand how users interact with our site and make improvements
• Display Advertisements: To show relevant ads through Google AdSense
• Analytics: To monitor traffic, user behavior, and site performance
• Maintain Security: To detect and prevent fraud, abuse, and security issues

4. Third-Party Services

4.1 Google AdSense (Advertising)

We use Google AdSense to display advertisements on our website. Google AdSense uses cookies (including the DoubleClick cookie) to serve ads based on your prior visits to our website and other websites on the Internet.

Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the Internet. This is known as personalized advertising or interest-based advertising.

Your Choices:

• You can opt out of personalized advertising by visiting Google Ad Settings
• You can opt out of third-party vendors' use of cookies by visiting www.aboutads.info
• European users can opt out at www.youronlinechoices.eu

For more information about Google's privacy practices, please visit the Google Privacy Policy.

4.2 Google Analytics (Analytics)

We use Google Analytics 4 to monitor and analyze web traffic. Google Analytics collects information such as:

• IP addresses (anonymized)
• Browser types and versions
• Pages visited and time spent
• Geographic location (country/city level)
• Referral sources

This data helps us understand how visitors use our website and improve the user experience. Google Analytics uses cookies and other tracking technologies to collect this information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.3 Yandex Metrica (Analytics)

We use Yandex Metrica for additional website analytics. Similar to Google Analytics, Yandex Metrica collects:

• User behavior and interaction data
• Device and browser information
• Session recordings and heat maps

For more information, please review Yandex Privacy Policy.

4.4 External Tracking Service

For our package tracking functionality, we use an external JavaScript widget to retrieve shipment information from various carriers worldwide.

• Your tracking number is sent to the external tracking service's systems via the JavaScript widget
• The widget queries the relevant carrier's database in real-time
• Shipment status information is returned and displayed directly on our website
• The tracking widget may set its own cookies or use browser storage for functionality

Important: We do not store your tracking numbers permanently on our servers. They are used only to retrieve real-time tracking information through the widget and are not linked to any personally identifiable information.

The external tracking service processes data according to their own privacy policy. We carefully select partners who maintain high privacy and security standards.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., remembering your dark mode preference, language settings)
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, Yandex Metrica)
• Advertising Cookies: Used to display personalized ads based on your interests (Google AdSense, DoubleClick)

5.3 Managing Cookies

You can control cookies through your browser settings:

• Block All Cookies: Configure your browser to refuse all cookies
• Delete Cookies: Clear cookies stored on your device
• Third-Party Cookies: Block cookies from third-party websites

Note: Blocking cookies may affect your experience on our website and prevent certain features from working properly.

Additionally, Google provides a Consent Management Platform that allows you to manage your ad personalization preferences directly.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Tracking Numbers: Not stored permanently; used only for real-time queries
• Analytics Data: Retained according to Google Analytics and Yandex Metrica retention policies (typically 14-26 months)
• Cookies: Expire according to their individual expiration dates (ranging from session cookies to persistent cookies lasting up to 2 years)

7. Your Privacy Rights

7.1 General Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Object: Object to processing of your personal information
• Restrict: Request restriction of processing
• Portability: Request transfer of your data to another service

7.2 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority
• Right to data portability in a machine-readable format

7.3 CCPA Rights (California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal information we collect, use, and disclose
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt-out of the "sale" of your personal information
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Important Note on "Sale" of Personal Information: While we do not directly sell your personal information for monetary consideration, the use of advertising services like Google AdSense may be considered a "sale" under CCPA's broad definition. You can opt out of this by:

• Using the Google Ad Settings to control ad personalization
• Visiting Digital Advertising Alliance Opt-Out
• Adjusting your browser cookie settings

7.4 Other US State Privacy Rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) have similar rights to those provided under CCPA. You may exercise these rights using the methods described above.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield frameworks (where applicable)
• Other legally approved transfer mechanisms

10. Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• HTTPS encryption for data transmission
• Regular security assessments
• Limited access to personal information
• Secure server infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, we encourage you to reach out to us.

If you have any further questions about our privacy policy or data usage, please contact us through the available communication channels on our website.

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

Quick Links for Your Privacy

• Google Ad Settings - Control Ad Personalization
• Google Analytics Opt-out
• Digital Advertising Alliance Opt-Out
• European Interactive Digital Advertising Alliance