Getting to Know Aramex AU: Your Shipping Partner in Australia
Aramex Australia is part of the global Aramex logistics network, offering comprehensive shipping and delivery solutions across the country and beyond. Originally known as Fastway Couriers in the Australian market, the company rebranded to Aramex in 2020, bringing together local expertise with international reach spanning over 65 countries worldwide.
Whether you're sending a parcel across Melbourne or shipping internationally to the Middle East, Aramex AU handles a wide variety of shipment types. Their franchise-based courier model means local drivers often know your area well - which can make deliveries smoother than you might expect.
Fun fact: Aramex originated in Jordan back in 1982 and has grown into one of the largest logistics companies in the Middle East.
How Aramex Australia Tracking Works
Tracking your Aramex parcel is straightforward. Each shipment receives a unique tracking number - typically a 10 to 15-digit code that looks something like TBA123456789 or a numeric string. You'll find this number on your shipping confirmation email or receipt.
Pop your tracking code into the search field above to see real-time updates on your package location. The system refreshes regularly, though sometimes there's a slight delay between physical scans and online updates. That's completely normal - your parcel hasn't vanished!
Tip: Save your tracking number somewhere accessible. You'll need it if you ever contact customer support.
Domestic Delivery Services
Aramex AU offers several service tiers for domestic shipping within Australia:
- Parcel Connect - Standard delivery for everyday parcels, usually arriving within 3-7 business days depending on distance
- Express Satchels - Faster options for time-sensitive documents and smaller items
- Freight Services - For larger, heavier shipments that don't fit standard parcel dimensions
Delivery times vary based on pickup and destination locations. Metro-to-metro routes tend to be quickest, while regional and remote areas naturally take longer. Western Australia and Northern Territory shipments, for instance, often require additional transit time.
International Shipping Solutions
Need to send something overseas? Aramex Australia connects to the broader Aramex global network, which is particularly strong in the Middle East, Africa, and Asia Pacific regions. International services include:
- Express International - Priority shipping with faster customs processing
- Economy International - Budget-friendly option for less urgent shipments
- Shop & Ship - A membership service letting you shop from international stores and consolidate shipments
For international parcels, Australian Border Force customs requirements apply. Make sure your sender includes accurate customs declarations and commercial invoices where needed. Incomplete paperwork is one of the most common reasons packages get held up.
Customs can take a bit of time, but your package will get through - patience helps!
Troubleshooting Common Aramex Tracking Issues
Sometimes tracking doesn't update as expected. Here's what might be happening:
No movement for several days? This often occurs during busy periods or when packages are in transit between major hubs. Long-haul routes within Australia - think Sydney to Perth - can show gaps between scans.
Status stuck on "Info Received"? The sender has created the shipping label, but Aramex hasn't physically received your parcel yet. Contact the sender to confirm they've dispatched it.
Tracking number not found? Double-check you've entered it correctly. Even one wrong digit will return an error. If it's a brand new shipment, wait 24-48 hours for the system to register it.
Still having trouble? Aramex Australia's customer service team can investigate further. Have your tracking number ready when you call.
What to Expect During Delivery
Aramex couriers typically deliver during standard business hours, though this varies by franchise location. Some areas offer Saturday delivery, while others stick strictly to weekdays.
If you're not home when the driver arrives, they'll usually leave the parcel in a safe spot or with a neighbour. You can also arrange to collect from your local Aramex depot if that's more convenient. Check your tracking updates or the card left at your door for specific instructions.
Missed a delivery? No stress - you can usually reschedule or redirect through the tracking portal.
For business recipients, Aramex offers options like regular pickup schedules and account management. This makes sense for e-commerce sellers who ship frequently.
Understanding Aramex AU Tracking Statuses
Your Aramex Australia shipment will display different statuses as it progresses through the delivery network:
Info Received: Aramex AU has received the shipping details from the sender. The physical package isn't in their hands yet - it's waiting to be picked up or dropped off.
In Transit: Your Aramex parcel is moving through the network toward its destination. This status appears frequently and doesn't mean anything's wrong - your package is simply on the move.
Arrived at Facility: The package has reached an Aramex Australia distribution centre for sorting. It might pause here overnight before continuing its journey.
Customs Clearance: For international shipments, Aramex is processing your parcel through Australian customs. This typically takes 24-72 hours depending on documentation and inspection requirements.
Out for Delivery: Great news - a local Aramex AU courier has your package on their vehicle. Expect delivery today, usually within standard business hours.
Delivery Attempted: Aramex tried to deliver but couldn't complete it - perhaps no one was home or access was restricted. Check for a card with instructions for redelivery or pickup.
Delivered: Success! Aramex Australia has handed over your parcel. If this shows but you haven't received anything, check with household members, neighbours, or any safe drop locations first.
For detailed explanations of all possible tracking statuses, visit our complete tracking status guide.
Need help? Contact Aramex AU directly
To resolve any issues with your Aramex AU delivery or to ask about a specific status, you can reach their team through these official contact methods:
Frequently Asked Questions
What does my Aramex Australia tracking number look like?
Aramex AU tracking numbers are typically 10 to 15 characters long and may include letters and numbers. Common formats start with prefixes like TBA or are purely numeric. You'll find your tracking code on the shipping confirmation email or receipt from the sender.
How long does Aramex AU take to deliver within Australia?
Domestic delivery times depend on the service level and distance. Metro-to-metro deliveries usually take 1-3 business days, while regional areas may require 3-7 business days. Remote locations in Western Australia, Northern Territory, and outback regions often take longer due to limited freight schedules.
Does Aramex Australia deliver on weekends?
Aramex AU delivery schedules vary by franchise location. Some areas offer Saturday delivery, particularly in metropolitan regions, while others operate Monday to Friday only. Check with your local Aramex depot or tracking updates for specific delivery day information.
My Aramex tracking shows 'Info Received' for days - is my parcel lost?
Not necessarily! Info Received means Aramex has the shipping details but hasn't physically received your package yet. The sender may not have dropped it off, or there could be a pickup delay. Contact the sender directly to confirm they've dispatched your item.
What happens if I miss my Aramex delivery?
If you're not available, the courier will typically leave the parcel in a safe location, with a neighbour, or leave a card with instructions. You can usually reschedule delivery or arrange to collect from your nearest Aramex depot. Check your tracking updates for specific options.
How do I contact Aramex Australia customer service?
You can reach Aramex AU through their official website contact form or by calling their customer service line. Have your tracking number ready when you contact them, as this speeds up the process significantly. Response times vary but are generally within 1-2 business days for email enquiries.
Can I redirect my Aramex parcel to a different address?
Yes, in many cases you can request a delivery redirection through Aramex Australia's customer service. Fees may apply depending on the new destination and timing of your request. It's best to contact them as early as possible once you know you need to change the delivery address.